Commited to helping our clients succeed

iEngageIT software application maintenance and support is a new generation offering that leverages the deep knowledge of an organization to drive automation and innovation. It enables the clients’ businesses to continuously reinvent system landscapes and achieve IT goals that align with their business needs. By aligning IT with business value, we help clients push the envelope beyond cost and quality.

Software Application support

Support

Access to FAQ

First line support

Basic troubleshooting

Configuration issues

Software installations


Configuration


Database administration

Code fixes

Deployment issues

Monthly report

Weekly report

Application assessment

Access to 24*7 support tool

Level 1











Level 2 







Level 3

Mobile App Support

Please contact us to speak with our ITIL certified consultant who will help you build a customized app support package. Our consultant will help you design and add the features which will add real value in terms of continuity, availability and reliability of app.

Web Support

SERVICE

Email Support

CMS updates

Plugin update

Priority support

Telephone troubleshooting

Theme  update

Site Monitoring

Website health check and performance report

SiLVER







gold




pLATINUM